Low speed
Hi I am getting consistently low speeds at my house. Attached screenshots of router speeds from Sam knows and through the virgin app. You can see on the Sam knows screenshot that the package is 1...
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The upstream speed is as expected with the plan 1000/100
I'm relatively computer savvy but am beyond my knowledge with these power level numbers. Attached below + network logs
I don't have time to set up the BQM log suggested
It takes two minutes to setup a BQM.
Regardless, it looks like a SNR issue.
Cool thanks Carl. Is that something I can fix or an engineer needs to come out and fix?
It's either a local outage, or specific to your line.
Check for issues here:
https://www.virginmedia.com/help/check/status
If it's a local outage VM will not send an engineer to your home as it's related to hardware in a cabinet.