Issues with wifi and virgin say there’s nothing wrong

[nisek]

For several months I’ve had intermittent drop outs where my wireless devices just disconnect, at first I thought it was a range issues but considering it’s a small house I don’t think it could be that. When I first context virgin the tried to sell me an extender but I don’t think it would solve the problem, but add new problems such as having to manually switch to the new extender network. Recently I contacted them again as I’ve started working from home and teams calls will drop out or lag hard. My office is the room above my router so it’s definitely not a range issue. I contacted virgin again and the lady confirmed she could see some drop out issues and said she would “fix” things on her end. Turns out she restarted the hub and that was about it. I contacted again after a few more days of drops, slow speeds and having to restart my router about 5 times a day to be told “we can send an engineer but we’ll more than likely charge you for it.” At this point I’m thinking of switching but there’s no other company who can provide speeds as fast (ruralish area) or getting a new router.

[Ilyas_Y]

Hey @nisek Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

I'm so sorry to hear about the issues with the service you are experience you are having. 😢
May I ask if you've been able to do a hard reset on the Virgin Media hub? Pop a pin in the reset pin hole for 40 seconds, located the back / underneath the hub.

Also have you tried to wire your devices to the Virgin Media hub to see if the issues continue there?
Have you also tried the Virgin Media Connect App to see if the app can pick up any low WiFi areas within the household?

Let us know.

Kind regards,
Ilyas.

[legacy1]

ask for a new hub or put it in modem mode and get your own wifi router with 1Gb ports