2 weeks ago - last edited 2 weeks ago
It's been a while guys......This is my daughters line, voltages a bit low in places but just need a second opinion before recommending she switch ISP's 🙂
I have the Hub 3 in modem mode with TP Link Decos, it's even worse with connection issues in router mode.
Item | Status | Comments |
Acquired Downstream Channel (Hz) | 363000000 | Locked |
Ranged Upstream Channel (Hz) | 32600000 | Locked |
Provisioning State | Online |
|
Channel | Frequency (Hz) | Power (dBmV) | SNR (dB) | Modulation | Channel ID |
1 | 363000000 | 3 | 40 | 256 qam | 29 |
2 | 139000000 | 4.1 | 38 | 256 qam | 1 |
3 | 147000000 | 3.7 | 40 | 256 qam | 2 |
4 | 155000000 | 3.9 | 40 | 256 qam | 3 |
5 | 163000000 | 3.9 | 40 | 256 qam | 4 |
6 | 171000000 | 4 | 40 | 256 qam | 5 |
7 | 179000000 | 4 | 38 | 256 qam | 6 |
8 | 187000000 | 4 | 38 | 256 qam | 7 |
9 | 195000000 | 4 | 40 | 256 qam | 8 |
10 | 203000000 | 3.9 | 40 | 256 qam | 9 |
11 | 211000000 | 3.7 | 40 | 256 qam | 10 |
12 | 219000000 | 3.9 | 40 | 256 qam | 11 |
13 | 227000000 | 3.7 | 40 | 256 qam | 12 |
14 | 235000000 | 3.5 | 40 | 256 qam | 13 |
15 | 307000000 | 3 | 40 | 256 qam | 22 |
16 | 315000000 | 3 | 40 | 256 qam | 23 |
17 | 323000000 | 3.2 | 40 | 256 qam | 24 |
18 | 331000000 | 3 | 40 | 256 qam | 25 |
19 | 339000000 | 3 | 40 | 256 qam | 26 |
20 | 347000000 | 3 | 40 | 256 qam | 27 |
21 | 355000000 | 2.9 | 38 | 256 qam | 28 |
22 | 371000000 | 3 | 40 | 256 qam | 30 |
23 | 379000000 | 3 | 38 | 256 qam | 31 |
24 | 387000000 | 3 | 40 | 256 qam | 32 |
Channel | Locked Status | RxMER (dB) | Pre RS Errors | Post RS Errors |
1 | Locked | 40.3 | 49322 | 170058 |
2 | Locked | 38.6 | 42505 | 236113 |
3 | Locked | 40.3 | 43144 | 227661 |
4 | Locked | 40.3 | 42527 | 228938 |
5 | Locked | 40.9 | 42194 | 235522 |
6 | Locked | 40.3 | 44263 | 228840 |
7 | Locked | 38.9 | 44235 | 229094 |
8 | Locked | 38.9 | 46014 | 218768 |
9 | Locked | 40.3 | 44739 | 227291 |
10 | Locked | 40.3 | 46040 | 218643 |
11 | Locked | 40.3 | 47237 | 210995 |
12 | Locked | 40.9 | 46460 | 213646 |
13 | Locked | 40.3 | 47669 | 208420 |
14 | Locked | 40.9 | 46330 | 210692 |
15 | Locked | 40.3 | 49964 | 190241 |
16 | Locked | 40.3 | 49624 | 192081 |
17 | Locked | 40.3 | 50277 | 186945 |
18 | Locked | 40.3 | 50960 | 179535 |
19 | Locked | 40.3 | 52028 | 173340 |
20 | Locked | 40.9 | 50092 | 176653 |
21 | Locked | 38.9 | 49986 | 174408 |
22 | Locked | 40.3 | 49194 | 166871 |
23 | Locked | 38.9 | 48083 | 162880 |
24 | Locked | 40.3 | 48380 | 161516 |
Channel | Frequency (Hz) | Power (dBmV) | Symbol Rate (ksps) | Modulation | Channel ID |
1 | 32600000 | 32.8 | 5120 | 64 qam | 13 |
2 | 23600000 | 33.3 | 5120 | 64 qam | 14 |
3 | 39400007 | 34.8 | 5120 | 64 qam | 12 |
4 | 46200000 | 32.8 | 5120 | 64 qam | 11 |
5 | 53699949 | 33.8 | 5120 | 64 qam | 10 |
6 | 60300002 | 34.3 | 5120 | 64 qam | 9 |
Channel | Channel Type | T1 Timeouts | T2 Timeouts | T3 Timeouts | T4 Timeouts |
1 | ATDMA | 0 | 0 | 6 | 0 |
2 | ATDMA | 0 | 0 | 1 | 0 |
3 | ATDMA | 0 | 0 | 1 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
5 | ATDMA | 0 | 0 | 2 | 0 |
6 | ATDMA | 0 | 0 | 0 | 0 |
Answered! Go to Answer
2 weeks ago
I'd say those errors are a result of the appalling connection, rather than the cause.
Have you checked the local faults line? Reported it as a fault? There's no way she should suffer this if there is an option available.
2 weeks ago
I'd focus on the Post RS Errors on all 24 channels resulting from a downstream noise issue
as being a likely problem for connection reliability :
Channel | Locked Status | RxMER (dB) | Pre RS Errors | Post RS Errors |
1 | Locked | 40.3 | 49322 | 170058 |
2 | Locked | 38.6 | 42505 | 236113 |
3 | Locked | 40.3 | 43144 | 227661 |
4 | Locked | 40.3 | 42527 | 228938 |
5 | Locked | 40.9 | 42194 | 235522 |
6 | Locked | 40.3 | 44263 | 228840 |
7 | Locked | 38.9 | 44235 | 229094 |
8 | Locked | 38.9 | 46014 | 218768 |
9 | Locked | 40.3 | 44739 | 227291 |
10 | Locked | 40.3 | 46040 | 218643 |
2 weeks ago
These would be here from the hub was first powered on about 2 years ago, I must do a reset off the hub and see what pops up 🙂
2 weeks ago
I'd say those errors are a result of the appalling connection, rather than the cause.
Have you checked the local faults line? Reported it as a fault? There's no way she should suffer this if there is an option available.
2 weeks ago
Ugh. Halloween really has come early for Caitlin looking at her BQM. In addition to checking for local faults have another look at all of the cables and connections (and maybe a quick scan of the external cabling too).
2 weeks ago - last edited 2 weeks ago
Thanks for the input guys, will reset everything tomorrow and check all connections which all seems to be fine plus I’ll get a call into the faults line and if no faults get one logged. Hopefully it will be a simple engineer visit to sort it out.
2 weeks ago
After being cut off 4 times on the phone we finally got an engineer visit for Friday 25th Oct between 1-4pm. Hopefully the guy sees the issue. Had to laugh at them trying to get Caitlin tied into another contract when the issue is unresolved, nice try matey...lol
2 weeks ago
Hi @conman33158
Welcome back to the community forums
Sorry to hear of the concerns you have with your services at this time.
Please do keep us posted on how your engineer visit goes tomorrow, we'll assist further should you need.
a week ago - last edited a week ago
Well the engineer came early so better than we thought as he had a cancelation. He just done a new install of equipment, cables and power supply etc as he could rule out which was casing the issue. Installed new cables, and new Hub 5 and new power supplies where needed. Vast improvement on the BQM now so hopefully no more bother.
Cheers for all the help guys, much appreciated! 🙂
Broadband Quality Monitor | thinkbroadband
a week ago