Internet bad months after "cooling off period"

[ImNuMBeR1]

Hello.

So between the time I got my Internet with VM installed and working to the end of the "cooling off period" my Internet was great. Now it's been months since I got my services at my new address, nearly every week to every other week there is an "outage" in my area and my Internet either goes down entirely, intermittently, or it just takes forever to load pages. Virgin Media's technical support line tells me to:

• Reboot router (done numerous times, no help)
• Claims I'm using WiFi when I'm using Ethernet
• Claims its my PC
• Tells me to factory reset my router

With these types of suggestions and claims, its ridiculous and absurd that they are "tech support staff" who read from a script in front of their faces. They clearly have no actual knowledge of networking so why on earth would they be on their tech support team? It makes no sense. Not only that it just frustrates customers having Internet issues.

Of course I don't understand the router Power (dBmV) things so I'll post them here and see what y'all think.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	307000000	3.7	38	256 qam	22
2	139000000	4.3	38	256 qam	1
3	147000000	4	38	256 qam	2
4	155000000	3.7	38	256 qam	3
5	163000000	3.7	38	256 qam	4
6	171000000	3.7	38	256 qam	5
7	179000000	3.5	38	256 qam	6
8	187000000	3.5	38	256 qam	7
9	195000000	3.5	38	256 qam	8
10	267000000	2.7	38	256 qam	17
11	275000000	3	38	256 qam	18
12	283000000	3.2	38	256 qam	19
13	291000000	3.4	38	256 qam	20
14	299000000	3.5	38	256 qam	21
15	315000000	4	38	256 qam	23
16	323000000	4.4	38	256 qam	24
17	331000000	4.9	38	256 qam	25
18	339000000	5.5	38	256 qam	26
19	347000000	5.4	38	256 qam	27
20	355000000	4	38	256 qam	28
21	363000000	3.5	40	256 qam	29
22	371000000	3.2	40	256 qam	30
23	379000000	3.5	40	256 qam	31
24	387000000	3.5	40	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	6	0
2	Locked	38.6	4	0
3	Locked	38.6	18	0
4	Locked	38.9	18	0
5	Locked	38.6	18	0
6	Locked	38.9	16	0
7	Locked	38.6	23	0
8	Locked	38.9	19	0
9	Locked	38.6	8	0
10	Locked	38.9	7	0
11	Locked	38.9	6	0
12	Locked	38.9	5	0
13	Locked	38.9	7	0
14	Locked	38.6	6	0
15	Locked	38.9	23	0
16	Locked	38.9	20	0
17	Locked	38.9	18	0
18	Locked	38.9	17	0
19	Locked	38.9	24	0
20	Locked	38.9	15	0
21	Locked	40.9	7	0
22	Locked	40.9	4	0
23	Locked	40.3	6	0
24	Locked	40.3	1	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	30100000	49.8	5120	32 qam	4
2	36600000	49	5120	32 qam	3
3	43100000	48.8	5120	64 qam	2
4	49600000	48.8	5120	32 qam	1
5	23600000	50.3	5120	32 qam	5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0
5	ATDMA	0	0	0	0

[ImNuMBeR1]

General Configuration

Network access	Allowed
Maximum Number of CPEs	1
Baseline Privacy	Enabled
DOCSIS Mode	Docsis30
Config file	cmreg-vmdg505-bbt057-b.cm

Primary Downstream Service Flow

SFID	11352
Max Traffic Rate	143750047
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	11351
Max Traffic Rate	22000047
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	BestEffort

[jbrennand]

Your up qam levels should all be 64 - but 4of them  have dropped to 32.

Switch the Hub of for 5 minutes - then switch it back on and see if they return to 64.  If they don't then you will need a Tech visit to investigate