Internet Speed - Awful

[Sterling2013]

For approx 4 weeks my internet is exactly 10% of what it should be. I pay for 1gb and I'm getting 100mb, most of the time less 80-70mb.

I've reset the hub 5+ times and restart it everyday, 1 min after restarting the speed throttles down to said speeds.

Please contact me.

[Sterling2013]

from Virgin Servers - 

[carl_pearce]

What does this site show?

https://samknows.com/realspeed/

[Sterling2013]

I take it this site is the correct one to use for gauging speeds

[carl_pearce]

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@Sterling2013 wrote:

I take it this site is the correct one to use for gauging speeds

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Yes, it tests the speed directly to the HUB over the VM network.

It appears your wired device/s are negotiating to 10/100 (100Mbps) instead of 1Gbps, so the speeds reported make sense.

[Sterling2013]

Thank you xD

[carl_pearce]

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@Sterling2013 wrote:

Thank you xD

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What device is it?

If it's a PC/laptop you should be able to check the speed in the network settings.

It could be a number of things including:

• Faulty HUB.
• Bad ethernet cable.
• Faulty ethernet adapter in device.

[Akua_A]

Hi @Sterling2013 

Welcome back to our community forums and sorry to hear you are having issues with service speeds. We can understand the inconvenience caused and we want to do our best to help. To best look into this, we have sent you a private message. Please keep an eye out for an envelope at the top right corner of your Forum page. Let me know if you have any issues locating this.

Thanks,