Internet SLOW

[Chrissie7]

Hi All,

There's been some recent roadworks (not VM) and since then my internet is Slow with Low Width Broadband when using Zoom. Now VM have indicated under Status works in my area for next Tuesday. Is this why I am suddenly having these issues?

Advice would be appreciated.

[jbrennand]

Possibly... but can you first ry the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

Is anything being reported on there?

[Ilyas_Y]

Hey @Chrissie7 Thanks for reaching out to us on the Virgin Media forums. 👋🏼

We wouldn't be able to see any outages in the area until they go ahead.
Whether that be planned our fault related.

Have you noticed any issues on any other device connected on Wi-Fi or on an ethernet cable?

Kind regards,
Ilyas.

[Chrissie7]

Hi Llyas,

I have been using the internet this evening and pleased to say it all appears to have gone back to normal and just managed to teach a class on Zoom with no issues.  Let's hope this continues!

Chrissie

[Steven_L]

Thanks for letting us know Chrissie7, we're glad that your issues have now been resolved 👍