Forum Discussion

RitaC90's avatar
RitaC90
Joining in
2 years ago

Intermittent WiFi after essential work

Hello! 
after 6 years with Virgin I am considering moving to another provided.

At the beginning of the month I received this message from virgin announcing essential work at the beginning of Feb, after that I am having a lot of issues with my connection. 
some days the speed in my office is 5 mb, and all the time I call I can’t see a solution. 

they booked the first engineer to come last week just to find out the cancelled the appointment without notifying me. 

now I have another appointment tomorrow and I have 0 hopes, what I know is that today I had to use my data connection to work. 
We have some net gear boosters but nothing helps. 
The only place with a good connection is the room where my hub 3 is. 
router reset already completed. 


I am so tired of calling them or spending hours on WhatsApp to try to sort this issue. Any advice for me? 

also, don’t think this is normal customer care

 

thank

 

 

 

 

  • Client62's avatar
    Client62
    Alessandro Volta
    2 years ago

    Placement of Wi-Fi Repeaters is critical, they need to be in a position where there is a decent signal from the VM Hub.

    Check your mobile phone does work well at the chosen location before installing the Wi-Fi booster.


  • Daniel_Et's avatar
    Daniel_Et
    Forum Team
    2 years ago

    Hi RitaC90 👋 Thank you for your post and welcome to the Virgin Media Community 😀

    We're sorry to hear about the problems you've been having and that you're thinking of leaving us 😔

    How did the appointment go on Tuesday and how have things been since then?

    Please pop back to us at your earliest convenience. 

    Thank you for your support Client62 👍

    Regards,
    Daniel