Intermittent Drop outs

[halliwella]

Recently my wife has said that our connection drops off every now and again, which as a home worker that uses teams a lot can become very annoying.

I have posted below some information, would be grateful if someone can say if the figures look ok or not?

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	3.7	40	256 qam	25
2	139000000	3.2	38	256 qam	1
3	155000000	3	40	256 qam	3
4	163000000	2.9	38	256 qam	4
5	171000000	3.2	40	256 qam	5
6	179000000	3	40	256 qam	6
7	187000000	2.9	40	256 qam	7
8	195000000	2.9	40	256 qam	8
9	211000000	2.5	40	256 qam	10
10	219000000	2.5	40	256 qam	11
11	243000000	2	40	256 qam	14
12	251000000	1.7	40	256 qam	15
13	259000000	1	38	256 qam	16
14	275000000	1.7	38	256 qam	18
15	283000000	2.5	40	256 qam	19
16	299000000	3.4	40	256 qam	21
17	307000000	3.2	40	256 qam	22
18	315000000	3.4	40	256 qam	23
19	323000000	3.5	40	256 qam	24
20	355000000	4.5	40	256 qam	28
21	363000000	4.5	40	256 qam	29
22	387000000	2.5	40	256 qam	32
23	395000000	2.2	40	256 qam	33
24	419000000	2.7	40	256 qam	36

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	94	0
2	Locked	38.9	351	0
3	Locked	40.3	228	0
4	Locked	38.9	359	0
5	Locked	40.3	290	0
6	Locked	40.3	174	0
7	Locked	40.3	103	0
8	Locked	40.3	113	0
9	Locked	40.3	82	0
10	Locked	40.3	67	0
11	Locked	40.9	143	0
12	Locked	40.3	230	0
13	Locked	38.9	490	0
14	Locked	38.9	165	0
15	Locked	40.3	136	0
16	Locked	40.3	64	0
17	Locked	40.3	76	0
18	Locked	40.3	91	0
19	Locked	40.3	52	0
20	Locked	40.3	74	0
21	Locked	40.3	73	0
22	Locked	40.9	161	0
23	Locked	40.3	152	0
24	Locked	40.9	98	0

Some BQM's

Thanks all

[carl_pearce]

You shouldn't be sharing your public IP address on an open forum.

[halliwella]

I just realised, thanks

[jbrennand]

Post the two tables of upstream data too.

Also, what devices are connected to your Hub on ethernet cables ?

[halliwella]

I'll upload later when home from work,

I've got a Mesh wi-fi(Tenda) in one port and an acer router in another (have recently stopped using the Acer router in case it was a wi-fi issue but that doesn't look to be the case), I did have dialogue with Virgin Media recently but the guy kept saying the issue was that I wasn't using the hub 3 wi-fi, I did try to say that the drop outs occur on both the mesh wi-fi and the acer wi-fi at the same time.

Its evident that when streaming tv buffers (amazon) my phone will also loose connection even though one is on the mesh and the other is on the acer or Virgin wi-fi

[Adduxi]

As you don't seem to be using VM Pods, try disabling the Wifi "Smart Optimisation" on the Hub and manually set the channel bands.  Also make sure the Asus Wifi SSID and passwords match the VM Hub.  As an aside, your BQM looks like your area is possibly oversubscribed?  Lastly I would suggest using a wired connection if WFH, as Wifi can be erratic.

[halliwella]

I'll certainly try what you have mentioned, although I don't believe that its a wi-fi issue, as on momentary loss of broadband it happens to both the the Tenda mesh wi-fi and the Archer (apologies not Acer/Asus as I've now looked at it again) router wi-fi which are separate systems, plus has only recently started to happen, 

[halliwella]

An engineer came out last week to look at the main cabinet (which is outside our house), due to a street fault, he tested our cable while he was there and it looks like we need a new cable from the cabinet to the house.

[Beth_G]

Hi halliwella

Thanks for your post, I'm sorry to hear of the issues you're facing with your services.

I can see that an appointment has been booked for this, however to confirm the appointment time slot I'll need to send you a message and confirm from there 😊

I've popped over a private message.