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MrJoeFitzsimons's avatar
MrJoeFitzsimons
Tuning in
2 years ago
Solved

Hub 3.0 Internet(Partial Service (US only)) - lower number of Upstream bonded channels

I have a Hub 3.0 in router mode with WIFI OFF.   I notice that sometimes but not always the router status will show Internet(Partial Service (US only)   Hub 3.0 status overview Your Hub 3.0 st...
partialservice
upstream
  • phonic2k's avatar
    phonic2k
    2 years ago

    The critical T3 and T4 timeouts in your network log indicate an upstream communication problem that needs to be addressed. While your downstream signal levels are good, the upstream issues are likely causing the instability. 

    You would need to contact support to book an engineer to resolve this one. Best of luck.

MrJoeFitzsimons's avatar
MrJoeFitzsimons
Tuning in
2 years ago

Thank you everyone for replying and thank you all for the advice.     I am on a sunny holiday now but sadly returning today.    I will be logging this with support once I am settled and up for the battle 😉 

MrJoeFitzsimons's avatar
MrJoeFitzsimons
Tuning in
2 years ago

A nice young virgin media technician called Ethan  visited and sorted my issues.   He saw the only two upstream channels and set about fixing it.   He replaced the wall box that was hanging off and replaced the cable end connectors as rusty.   He replaced the cable splitter indoors with modern white one.       I now have five upstream channels.      Thank you everyone for giving me the right words to convince VM support to book me a technician visit!    Thank you. 

 

 

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14960000045.5512064 qam1
22360000049512064 qam5
33010000049512064 qam4
43660000047.5512064 qam3
54310000045.5512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0010
5ATDMA0000