Hd channels sometimes unwatchable

[Haighy1970]

My router is positioned close to my telly and everything is setup correctly but sometimes I don't have any HD channels and most of the time, when I do have them, they're unwatchable due to the picture pixelating and stuttering buffering almost. Is this down to my aerial or broadband connection coz I can't watch most live tv on iplayer, itvx etc 

[japitts]

Is this on a VM TV box, and if so - which one? TiVo, V6, TV360 or Stream?

Or are you just using your VM broadband to feed an internet-connected device?

Pixellation is not a symptom usually associated with internet-based TV, unless the issue is within the HDMI chain somewhere.

[Steven_L]

Hey Haighy1970,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having with your TV services right now. Would you be able to answer the questions asked by japitts as they will help us all to determine what the issues are and what the likely cause of the problems are.

Kind Regards,

Steven_L