Have "Big Volt Bundle" with Volt Gig1 Fibre broadband - yet broadband speed capped at 100 Mbps

[fdkafhsdlfkjasd]

Hi

My VirginMedia contract started in Jan 2024 and I signed up to the Big Volt Bundle which comes with Volt Gig1 Fibre broadband.

At the time, I did get the Gig1 speeds when doing speed tests.

Today (29/11/2024), I see that my broadband speed is capped to just under 100 Mbps.

I called 0345 454 1111 number to report a broadband issue and via the menu system it sent me an sms text (with troubleshooting details) and then just ended the call without being able to speak to a support representative.

In case it has a bearing on the situation, I was with O2 mobile in January 2024 when I had signed up to the VirginMedia contract but switched to another mobile provider in August 2024. My current VirginMedia contract is for 18 months and my package details on My VirginMedia still says I have Gig1 Volt Speed boot included and Volt Benefits status is Active.

How do I request Virgin Media to look into this?

regards,

Jinesh

[Tudor]

Please do a Speedtest from this link:

https://samknows.com/realspeed/

Sameknows is the onky Speedtest that VM will accept.

[legacy1]

looks like you need a new cable if your device has a NIC that can do 1Gb and is not faulty

DIGITUS CAT 6 S-FTP patch cord, Cu, LSZH AWG 27/7, length 3 m, color grey : Amazon.co.uk: Computers ...

1aTTack.de - 1x 3 meter CAT6 patch cable S/FTP PIMF shielding CAT.6 RJ45 network cable Ethernet cabl...

[fdkafhsdlfkjasd]

I have the VM Hub 4 in modem mode connected to a Proxmox host which has an OPNSense guest VM. It turned out that the Proxmox host had auto negotiated the WAN interface speed with the Hub 4 at 100MB/s. I'll try that idea of using an alternate cable later but for now I've just run the following command manually on the proxmox host to set the WAN interface's speed: /usr/sbin/ethtool -s enp46s0 speed 1000 duplex full autoneg off

I also added a cron job to run the following on system startup:

@reboot /usr/bin/sleep 300s ; /usr/sbin/ethtool -s enp46s0 speed 1000 duplex full autoneg off > /dev/null 2>&1

I tried using the SamKnows link but it reports "RealSpeed is not available on this network". Anyway, my broadband speed is back to normal. Thanks for the suggestions.

regards,
Jinesh

[carl_pearce]

The 'RealSpeed' only works in router mode as the speed test runs off the HUB over VM's network, to rule out device issues.