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JR_12345's avatar
JR_12345
Tuning in
2 years ago
Solved

Extremely slow speeds - Twitter sent me here

Dear all,  I hope this post finds you well. In short, I am paying for 1GB but I have not been getting anywhere close to this speed for quite a long time. After speaking to VM on Twitter, they advise...
  • Steven_L's avatar
    Steven_L
    2 years ago

    Thanks for coming back to us JR_12345, the system is now showing an issue with your power levels, they are too high on all but one of your upstream channels this will need a technician visit booked in to resolve. I can arrange the appointment from here but would need to confirm a few details via a private message, that I will drop over in a moment. Please look out for the private message and we can get started.
    Kind Regards,
    Steven_L

Adduxi's avatar
Adduxi
Very Insightful Person
2 years ago

You need to set Hub 4 back to router mode and run a wired speed test with a gigabit capable laptop or PC here.  Speed testing over Wifi or a console is not reliable.  Also note VM only guarantee Wifi for 30Mb.  VM will also insist your Hub is set to Router mode to allow them to test as well.

www.samknows.com/realspeed

Run the FULL tests and post the results back here please.

  • JR_12345's avatar
    JR_12345
    Tuning in
    2 years ago

    Hi Adduxi, my apologies. I forgot to mention I don't have any other devices with an ethernet cable, apart from my PS5. 

    I will look to see if anyone I know has one and reply afterwards. However, if I can't find one, what would I do next?