So In January Virgin offered me a deal to remain, after cancelling ... so I took it - and am now regretting it.
I am paying for the 1Gig service, yet I am getting about 150mbps. Virgin support were hopeless - they offered me a wifi pod to help my bad speed despite the fact I get the same slow speeds on hardwired.
They refused to book an engineer to come out unless I agreed to a "potential" £25 charge - which I refused in principle. They refused to adjust my bill to the price of the service I am received because they are not "authorised" to do this.
I am so fed up. Virgin seem to refuse to raise a complaint so I seem stuck to paying for 1Gig when I am receiving 15% of that speed.
This is not acceptable. All I want is either:
1) fix the service so I am getting the speeds I am paying for,
or
2) cancel if you are unable to provide them.
Is this too much to ask for?
