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Cable severed

AN13
Joining in

on ‎11-03-2024 12:48

I’ve getting a garden wall built and my services have gone down. I’m presuming they have severed the cable. Can anyone help?

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3 REPLIES 3

Adduxi
Very Insightful Person
Very Insightful Person

on ‎11-03-2024 13:27

If you can find the break a tech may be able to put a temp splice in place.  If not, it will be a cable repull and this will take longer I would think.

Wait here a day or two for a VM Mod to pick this up and discuss directly with you.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Daniel_Et
Forum Team
Forum Team

on ‎13-03-2024 13:35

Hi @AN13 👋 Thank you for your post and welcome to the Virgin Media Community 😀

How have things been since you posted? Are your services still completely down?

Please pop back to us at your earliest convenience.

Thank you for your support @Adduxi 👍

Regards,
Daniel

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AN13
Joining in
In response to Daniel_Et

on ‎13-03-2024 14:02

I phoned the call centre in India, that was traumatic. After an hour of them doing lots of checks despite me explaining that my cable was severed they sent a technician out the next afternoon who said that my cable was severed. He referred it to “the dig a new trench” team who came out this morning and reconnected me. All sorted in 2 days which is impressive.

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