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Cable severed

Joining in

I’ve getting a garden wall built and my services have gone down. I’m presuming they have severed the cable. Can anyone help?


Very Insightful Person
Very Insightful Person

If you can find the break a tech may be able to put a temp splice in place.  If not, it will be a cable repull and this will take longer I would think.

Wait here a day or two for a VM Mod to pick this up and discuss directly with you.

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Forum Team
Forum Team

Hi @AN13 👋 Thank you for your post and welcome to the Virgin Media Community 😀

How have things been since you posted? Are your services still completely down?

Please pop back to us at your earliest convenience.

Thank you for your support @Adduxi 👍


I phoned the call centre in India, that was traumatic. After an hour of them doing lots of checks despite me explaining that my cable was severed they sent a technician out the next afternoon who said that my cable was severed. He referred it to “the dig a new trench” team who came out this morning and reconnected me. All sorted in 2 days which is impressive.