Brown box damaged

[Vindiesel5000]

Hi. My VM wifi has been intermittent and also slow for around two months now. 
move reported on then phone (6 weeks ago) to be told works were being done in the area. 
6 weeks later wifi is still dropping out and when it does work, is slow. 
The brown box on the outside of the house is also damaged and won’t stay shut so it’s exposed to the elements. 

Can someone please help? 

thanks

[David_Bn]

Thanks for reaching out to us @Laffeyboy, and a very warm welcome to our Community Forums!

Sorry to hear of the current status of the brown box on the exterior of your property.

Check out the envelope in the top right hand corner for a private message from me, and I'll be on hand to assist you via that method.

Thanks,

David_Bn

[Gavlar6]

Hi David, 

I have a similar problem with my brown box, it is completely off the external wall with all internal wires exposed. I have no real problems with my service, apart from loss of broadband connection about once every other day

[Gareth_L]

Hello Gavlar6.

Thanks for bringing the external box to our attention.

I can look into this for you and arrange a replacement.

I would also be able to check the broadband for you as well.
If you don't mind, I will need to send you a private message to pass security. 
If you can check the Logo top right of your screen that would be great. 
Regards     
Gareth_L