Bad connection in rooms, vm connect not helpful

[xnataliex]

 So my connection is non existent in my new property in 1/2 rooms however vm connect app states 0mb is great!  There is no option to order a pod or speak to anyone.  Any help appreciated.. TIA

[carl_pearce]

What subscription are you on?

Pods are £8/month unless you are on Gig1, Gig2, or Volt:

https://www.virginmedia.com/wifi-max

[xnataliex]

I'm on the volt package but the VM connect app doesn't help any.

[carl_pearce]

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@xnataliex wrote:

I'm on the volt package but the VM connect app doesn't help any.

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You aren't actually connected to the WiFi in your screenshot, which may explain the helpfulness.

You need to move to an area that has coverage, but little enough to trigger the under 30Mbps rule.

[xnataliex]

Yeah I realise that but I have great connection then as soon as I go past a point in the house I lose connection to the router.  It's either good or total loss of signal 

[Robert_P]

Hello xnataliex

Sorry to hear of the wireless network signal issues throughout your property, we appreciate you taking the time to raise this via the forums and welcome to the community.

We have these tips available to help with broadband issues:

• Service status page - virg.in/service
• Wi-Fi hints and tips - https://virg.in/wifisos
• Wi-Fi troubleshooting - https://virg.in/wifinotworking
• Slow speeds - https://virg.in/SpeedUp
• Speed test - virg.in/speedtest

I will send you a Private Message to get some more details from you to assist. Check the envelope in the top right of the forum when signed in for the message.

Rob