250 should be 350 help

[TheFortis]

Hi all, so I recently signed up to virgin via local rep as its new to the area , he said having an 02(the company)number  upgrades the Internet from m250 to m350 but my package is 250 and I've not seen anything higher than that current moment running at 29mbs. Aside the point have I been mis-sold? Thanks 🙂  

[jbrennand]

Log into the Hub settings and navigate to the Configuration page - what numbers are in the downstream and upstream "Maximum data transfer rate" boxes?  These are in bps not Mbps

[jpeg1]

If that speed you measured is over WiFi, changing your package to 350 or even 500 will be unlikely to make any difference. You'd need to measure the speed over an ethernet connection to see the full speed. 

[Roger_Gooner]

You should get the Volt upgrade automatically but in some cases you'll need to get it activated.

https://www.o2.co.uk/help/volt-virgin-media-o2/how-to-get-volt-benefits 

[sayekm]

Log onto the router and check the configuartion setting as below.

When my son got a O2 SIM, I just called up Virgin and they took the O2 and Virgin account details to verify. Couple days later the internet speed was bumped up and data on O2 was doubled. I have since downgraded with money off the bill 😁

[TheFortis]

 is this it? Thanks  sorry been away from house 

[TheFortis]

Just get this when logging in 

 thanks

[Ashleigh_C]

Hi there @TheFortis 

Thank you so much for your post and welcome to the community forums, it's great to have you here. 

I am so sorry that you have faced these issues setting up your Volt benefits and a big thank you to our community members for their help so far.

Can I just check, are both the Virgin account and the O2 SIM registered at the same address?

[TheFortis]

It's an existing sim then signed upto virgin, so won't be registered to same address how do you change sim registered address? Didn't know you could thanks.

[Paul_DN]

Hi TheFortis,

Thank you for reaching out to us in our community and welcome both here and to Virgin Media, you can register for Volt benefits Via your My O2, first sign in and make sure all information is correct including address, once register it takes 14 days to update our side.

You can find out more here.

Regards

Paul.