1 gig upgrade equipment delivery

[pedrot99]

I upgraded to 1 gig via an offer shown on my virgin media account 2 weeks ago and still havent had any equipment delivered.  Not even a notification of dispatch and nothing shows on my account when i log in.  All i have is an email with my order number.  Is this normal? Thanks

[Client62]

Do you have a Hub 3 or earlier ?

[Ashleigh_C]

Hi there @pedrot99 

Thank you so much for your post and welcome to the community forums, it's great to have you back.

We are so sorry to hear that your order has not come through and a big thank you to Client62 for their help so far. 

I would like to take a closer look into this with you via a private message. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
 

[pedrot99]

all sorted.  for some reason the order wasnt processed the first time.  did it again and got the hub 5 delivered 2 days later