Forum Discussion

ALF28's avatar
ALF28
Super solver
7 months ago
Solved

hub3 Someone else is currently logged into the settings page

Someone else is currently logged into the settings page I while since I had this  on my hub 3 and I always log out properly so unusual to get this message. I cleaned my browsing history in the edge...
  • Paul_DN's avatar
    Paul_DN
    7 months ago

    Hi ALF28,

    Thank you for reaching out to us in our community and welcome back, from what you are advising you use our Router in Modem Mode and use a 3rd party one, we do advise a rebooting our Router every now and again also if the Router is constantly in modem mode it won't be getting any update, try a pin reset, push a pin/ paper clip in the reset hole and keep it pressed in for a full times 1 minute, this will put the Router back in Router4 Mode.

    Regards

    Paul.

ALF28's avatar
ALF28
Super solver
7 months ago

When in modem mode using own router the security is within own router which has logs etc and firewall.

It is odd the hub 3 can lock out saying some one else is logged in even after a password change, my hub 3 had loads of critical warning in the network log.even after a pin reset but I think that is normal

VM do not update the hubs unless they are faulty, hub4 & hub 5 are now used for faster speeds.

I presume the hub 3 is secure, it was the hub 2 that had security issues.

Adduxi's avatar
Adduxi
Very Insightful Person
7 months ago

That Hub 3 problem has been around for sometime and I doubt if it will ever be resolved.  I don't think it's anything malicious, just something amiss in the Hub's "web" coding.  There really should be a method to force log out apart from power cycle/resets.