Forum Discussion

sj73's avatar
sj73
Tuning in
2 years ago

Web safe settings not working

My web safe settings have suddenly stopped  working. Even though it's switched on, all devices in the house are able to access adult content. I've tried turning the settings off and on again and have...
sj73's avatar
sj73
Tuning in
2 years ago

Thanks. I've already tried this and I don't have a VPN or any other DNS setups. 

Arissa_H's avatar
Arissa_H
Icon for Forum Team rankForum Team
2 years ago

Hi Sj73 👋🏼.

Thank you for posting and welcoming you with big virtual arms to the community forum 🤗.

Sorry to see your web safe is not working ☹.

Are you able to provide us with a screenshot of any error messages that appear?

Have you tried to do this by our app or online website? 

  • sj73's avatar
    sj73
    Tuning in
    2 years ago

    There are no errors. On the website, the web safe setting is switched to on. I can turn it off and on, but it makes no difference.

    I've had this problem before and someone from technical support reset something at the back end. But it took a week to get this fixed after having to raise a complaint.

    I've got two teenage children and it's really unacceptable that this isn't working. I would actually go as far in saying that Virgin Media is breaking the law here.

    • Zoie_P's avatar
      Zoie_P
      Forum Team (Retired)
      2 years ago

      Hi sj73, 
      Thank you for your reply we can get this raised with our IT team if this is what has happened before. I will pop you over a PM please keep an eye out for the little envelope 👀📩
      I know this must be frustrating, our Childsafe is an additional feature we provide and this is not against the law. You can whilst we are getting this stored for you set parental controls on the individual devices.
      Thanks,
      Zoie