on 09-08-2024 21:28
It's been on since the start. However, it seems to have stopped since a few days ago. I thought it was my phone at first, but now I am testing on the PC, it turns out this is to do with the Child Safe feature not working.
I've tried a router reboot but that has not fixed it.
Despite the options showing as enabled on the Account Settings page, I can still access
- Inappropriate sites that are included as default
- Sites that I added in manually
I am not on any VPN. All my network settings on the PC is automatic, so DNS is default. I changed to Virgin DNS manually too, but that still doesn't work.
Tried from my mobile, with all default settings, doesn't work. Set DNS server to VM's one: doesn't work either.
Please could you check my account and get this sorted.
on 12-08-2024 15:09
Hi @Akmal1 👋 Thank you for your post and welcome to the Virgin Media Community 😀
We're sorry to hear about the problem you've been having 😔
I can see you've spoken to the team since you posted. Has a resolution to the problem been provided?
Please pop back to us at your earliest convenience.
Regards,
Daniel