Web Safe does not work

[gfairholm]

Im new to Virgin Media and Virgin Media Web Safe does 'nothing' when turned on.

I've tried everything to get this to work but my whole family can still access harmful material on any device.

Can someone please fix ASAP?

[用心棒]

Web Safe depends on user devices using Virgin Media's DNS. To confirm id this is the case, from the device on which Web Safe is not working, consider trying the following:

• confirm AS Name value shown here 1.1.1.1 — the Internet’s Fastest, Privacy-First DNS Resolver is Virgin Media; if it is not look at whether device's DNS has been manually set and/or on third-party Wi-Fi router
• are you able to browse to ExpressVPN; no, then Web Safe appears to be working

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[David_Bn]

Thanks for coming back to us on the Community Forums @gfairholm, and I'm sorry to hear of the issues with websafe.

Has the post from @用心棒 been able to assist you in getting this resolved at all?

If this issue is still apparent, we can assist with switching web safe on for you, via our private messaging function, provided that you're the account holder for the Virgin Media subscription and can pass data protection

Thanks

David_Bn