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Verify a Field Sales Rep

Ochilview
Joining in

Morning, I had a field sales rep at the door yesterday so considering signing up to Virgin Media but want to check the credentials of the salesperson first. They are coming back this morning. Are you able to help please?

Thanks M

1 ACCEPTED SOLUTION

Accepted Solutions

Ilyas_Y
Forum Team
Forum Team

Hi @Ochilview Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

All of our field sales rep do have their ID cards and badges on them.
They also include a contact number which you can ring to verify the agent at the sales door.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs


See where this Helpful Answer was posted

2 REPLIES 2

Cardiffman282
Super solver

VM needs to introduce much clearer guidance on these field sales visits along the lines of BT's guidance here https://www.bt.com/help/door-to-door

I'm not a Very Insightful Person (just a little bit, sometimes). I don't work for Virgin Media (but then nor do any of the offshore customer service agents).

Ilyas_Y
Forum Team
Forum Team

Hi @Ochilview Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

All of our field sales rep do have their ID cards and badges on them.
They also include a contact number which you can ring to verify the agent at the sales door.

Kind regards,
Ilyas.

Ilyas_Y
Forum Team

New around here? Check out the do's and don'ts, in our Community FAQs