Specific legitimate website does not load.

[Cloudy_1]

Cannot access Skipton Building Society for intermediaries website on wifi but can on mobile data (Vodafone).  So it has to do with Virgin.  Site address: https://www.skipton-intermediaries.co.uk/

Any solutions?

[asim18]

Seems to be working fine for me.

Are you on a Windows PC? Can you open a command prompt and type in:

nslookup www.skipton-intermediaries.co.uk 

It should tell you the IP address your computer is attempting to reach. Should be 195.92.53.9

[Cloudy_1]

I am on a Mac.

[Cloudy_1]

It is working for me if not on Virgin wifi.

[Roger_Gooner]

I can access the webpage but a trace route times out.

C:\>tracert skipton-intermediaries.co.uk

Tracing route to skipton-intermediaries.co.uk [195.92.53.9]
over a maximum of 30 hops:

  1     1 ms     1 ms     1 ms  192.168.0.1
  2     *        *        *     Request timed out.
  3    11 ms     8 ms     8 ms  haye-core-2b-ae36-650.network.virginmedia.net [80.3.178.221]
  4    12 ms     9 ms     9 ms  haye-core-2a-ae1-0.network.virginmedia.net [80.3.176.177]
  5     *        *        *     Request timed out.
  6    12 ms    15 ms     9 ms  aor.uk-lon03a-ri1.network.virginmedia.net [62.254.42.174]
  7     *        *        *     Request timed out.
  8    10 ms     8 ms    10 ms  uk-lon01b-ri1-ae-25-0.aorta.net [84.116.136.102]
  9    12 ms    15 ms    12 ms  ae49-xcr1.ltw.cw.net [195.2.14.221]
 10    15 ms    19 ms    29 ms  ae8-xcr1.man.cw.net [195.2.9.98]
 11    18 ms    22 ms    31 ms  195.89.100.54
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *        *     Request timed out.
 28     *        *        *     Request timed out.
 29     *        *        *     Request timed out.
 30     *        *        *     Request timed out.

Trace complete.

C:\>

[用心棒]

To rule out the site operator blocking your IP Address open the Terminal app on macOS and type the following command:

curl -I https://www.skipton-intermediaries.co.uk

and redact any personal information before posting the resulting output here.

An example of curl output:

# curl -I https://www.skipton-intermediaries.co.uk/
HTTP/1.1 200 OK
Cache-Control: no-cache, no-store
Pragma: no-cache
Content-Length: 20908
Content-Type: text/html; charset=utf-8
Expires: -1
Server: 
X-Content-Type-Options: nosniff
Referrer-Policy: same-origin
Permissions-Policy: accelerometer=(), camera=(), geolocation=(), gyroscope=(), magnetometer=(), microphone=(), payment=(), usb=()
X-ASPNET-VERSION: 
Date: Wed, 10 Jan 2024 [redacted]
Strict-Transport-Security: max-age=31536000; includeSubDomains

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[Tudor]

Can access site ok, but trace route also times out. That’s to be expected with a financial institution for security.

[Cloudy_1]

It was loading ok 10 days ago.  Doesn't time out when not on Virgin wifi.

[Cloudy_1]

curl -I https://www.skipton-intermediaries.co.uk

curl: (28) Failed to connect to www.skipton-intermediaries.co.uk port 443 after 75054 ms: Couldn't connect to server

 curl -I https://www.skipton-intermediaries.co.uk

curl: (28) Failed to connect to www.skipton-intermediaries.co.uk port 443 after 75040 ms: Couldn't connect to server

[asim18]

---

@Cloudy_1 wrote:

I am on a Mac.

---

Can run nslookup on a Mac too apparrently.