Hi David, hope you are well!
I'm also experiencing the same issue. since my address didn't show when looking for broadband availability, I decided to put my info in so that virgin media can call me back regarding this issue.
I got the same message, I found it very suspicious, and decided to wait till they call me back instead of me calling the so called "kerry" from "virgin media".
I'm very disappointed with vigins customer support right now because I have been trying to get in contact with someone regarding broadband availability for a long time, but instead of begin ignored now, virgin has not been able to keep my details safe from "Kerry" whom I presume to be a scammer.
David, I hope you can help with this.
Many thanks,
