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Random Codes generated & VM is useless (as usual!)

Simon141938
Joining in

3 weeks ago

I have just received two random codes via email and text message for my virgin media account. Don't know why?  I have no idea if this is genuine or I am being hacked in someway.

The email says if the code has not been requested by me then I need to contact virgin media to let them know. Somewhat predictably there are no phone numbers or any way to contact virgin media about how to report this.  As ever, virgin media is a communications company that does not know how to communicate. It goes out of its way to prevent its end consumers from getting in contact, so that I can maintain as few underpaid call centre staff as it can.

So I have tried to report this potential fraud but drawn a blank. I don't know if VM even read these forums, in my experience they don't care at all about their customers, but on the basis that somebody is actually interested then please tell me how on earth I get in touch with VM to report what has happened.

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用心棒
Very Insightful Person
Very Insightful Person

3 weeks ago

The forum team do read all posts but response time can vary from a few hours to days. In the meantime consider the following, if the email you received was similar to following (from Virgin Media O2 <onetimecode@account.virginmediao2.co.uk>) then consider following the advice here to secure your account, My Virgin media email has been hacked | Virgin Media Help; NB verification code shown in image is expired so is safe to post here:

_0-1732133237427.png

FYI: as far as I know such verification codes are only issued when signed into the account and attempting a sensitive action, i.e. change of sign in email address, password, etc.

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goslow
Alessandro Volta

3 weeks ago

@Simon141938 wrote:

I have just received two random codes via email and text message for my virgin media account. Don't know why?  I have no idea if this is genuine or I am being hacked in someway.<snip>

Receipt of unsolicited one time access codes have featured in a scam routine to try to take over a user's account

https://www.o2.co.uk/inspiration/the-drop/authorisation-code-scams

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