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Problem with virgin virus safe blocking our site.

Joining in

Hi there, I’ve seen a few other posts like this, I hope someone can help. We have a website we got targeted by some malicious code a while ago and though it’s all now resolved, the website still seems to be blocked on virgin isp. The only way I can access it at home is to switch off virus safe. Any ideas on what we can do to get this lifted?

Thanks so much. 



We have Child Save Disabled and Virus Safe Disabled but still have browser errors from this website.

With Firefox we saw two error messages & got not further.




With Edge two error message before the website finally appeared






Alessandro Volta

Putting your domain name into Virus Total

returns between 6 and 9 security providers who are listing your domain as malicious/phishing. This will influence ISP blocking lists.

Different results come back depending on whether the http, https or no-prefix version of your domain name is used. You may need to check your website DNS records to make sure all point back to the https version of your site

Edit: As per example pages from Client62

The website

also does not show blocking by VM but does show Vodafone is blocking some URL variants (http, https etc.) of your domain.

If you think your site is clear of malware your can report to VM as per info here

or the NetReport form

You can also try finding the reporting page for each of the providers listing you on Virus Total and submitting a false-positive report to each one.

Forum Team
Forum Team

Hi @minskybabs,

Thank you for your post and welcome back to our community forums. We're here to help.

I'm sorry to hear that you're facing some issues with access to your website recently. It looks like both @Client62 and @goslow have taken a look and offered some further advice as to why this may be happening. Has this advice helped at all?


Zach - Forum Team
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Fibre optic

For your information, my pihole (ad blocker) is blocking the website because the domain is included on the big oisd blocklist.

The big oisd blocklist is a large combination of dozens of smaller community maintained blocklists so the domain could potentially be listed in several blocklists.

Super solver

I got a rare router block on it 


Cancel VM here
Complain to VM
Demand compensation from VM here
Demand your call recordings here
Monitor the state of your VM connection here

Hey Cardiffman282, thank you for reaching out and I am sorry to hear this.

Are you also having some issues with this?


Matt - Forum Team

New around here?