Potential scam email

[craibh]

I have been having great problems with Virgin , closing down ntlworld email addresses without any notice, .I had a 2 hour telephne conversation last night with someone from Virgin and that has lead to some restoration of the service- but no assurance that the same problems might not recur or explanation as to why they happened..

This morning I received and email from the above address-🔒yourvirglnbill@virginmedia.com [MOD EDIT: Personal details]

The heading of the email was to Review my bill.While I this is about the time of the month when I get my Virgin Bill, I have never received one from a named person at Virgin.As a result  I am a afraid that I have not opened it in case it is a scam and adds further to my IT problems.Can anyone at this website tell me if this is a legit email from Virgin that I should open?

Many thanks.

Craibh

[goslow]

You would not receive a routine bill from a named person and the email address you have listed is not one used for billing. If you want to confirm your VM bill, log into 'My Virgin Media'.

There are endless scam messages regarding fake billing. Examples are listed in the security forum

https://community.virginmedia.com/t5/Security-matters/bd-p/Internet_Security

if you scroll through the pages, look for 'Latest Phishing News' in the title to see examples. Sometimes the text will match exactly with one you have received, other times you can identify a scam message just by the writing style based on the examples.