Netflix Email Changed

[billy87mufc]

Hi.

I have been back and forth with VM CS and Netflix CS but still I can't get this sorted.

I don't really use Netflix but it's included in my package.. anyway I got an email last night to say that my plan had been changed so obviously that got alarm bells ringing so I went into the app on my Virgin box to see that the language is now in spanish (I can't change this) and when i look in the account settings the email has been changed.

I spoke with VM who sent me to netflix... netflix send me back to VM and say that I need a service code?

This is getting highly frustrating!

[John_GS]

Hi @billy87mufc 

Thanks for posting and welcome to the community. Sorry to hear of this.

I'll send you a PM so we can investigate.

[billy87mufc]

Thanks but I never received a PM from you?

[billy87mufc]

Just to add to this... there are now 5 profiles showing and all of them are locked 🙄

[John_GS]

Morning @billy87mufc 

I've checked and sadly no update from the team yet. They'll be in touch asap.

[billy87mufc]

I've had my latest bill through and I am being charged for my netflix being hacked and them changing my subscription! 

[Paul_DN]

Hi billy87mufc,

Thank you for reaching back out, once this has been resolved any credits due will be added, as advised it can take up to 10 working days from when the form is filled out.

Regards

Paul.

[billy87mufc]

Any update?