on 28-01-2024 05:48
I have the same problem with websites flagging my IP address as potentially dangerous because of spy bots. I have only been using VM for less than 2 months! I have never ever had problems before like this.
This is absolutely ridiculous. Virgin Media has sold me a secondhand IP address and they admit it. I have asked to get a new IP address but nobody will help me the phone number is a robot that cuts you off and live chat is full of incompetent, imbeciles who can hardly understand English. I need a new IP address, a new hub or a huge discount on my contract for a secondhand IP address that has been flagged so you can't use websites. Spamhaus ZEN and SORBS DUH are both flagged with my IP address and they refuse to delist the address. What the hell are you supposed to do? This is costing me money. It should be illegal for VM to do this as this is not the new product I asked for.
VM state "
If you are a Virgin Media customer, you’ll have a dynamic IP address. That means you’ll likely be on one of the following blacklists:
[MOD EDIT: Post split to create own thread]
Answered! Go to Answer
on 29-01-2024 16:48
Thank you Edd11.
Thanks for those details.
I have taken a look at this and arranged for a replacement hub to be sent out.
This can take around 3-5 days to be delivered by Yodel.
Tracking details will be emailed to you in the next 24 hours.
If you don't receive any please let me know and I can check the account again.
Once the new hub arrives its just a case of plugging it in, following the instructions included.
We do need the old hub back so just pop it in packaging and return to the nearest collect+ outlet.
Can you please let us know how things are after activation.
Gareth_L
on 28-01-2024 13:15
If you don't get anywhere with VM (It's unlikely they will allocate a new IP address unless the HUB is replaced) if you put your exisitng HUB in modem mode and use your own router you are allocated a different IP address.
on 29-01-2024 13:31
Hello Edd11.
Thanks for your first post and welcome to our community.
Sorry to hear your IP Address is blacklisted.
We wouldn't be able to offer any money back as resolution, What we would like to do is get this fixed for you.
So we can take a further look into this, I will need to send you a private message to pass security.
If you can check the Logo top right of your screen that would be great.
Regards
Gareth_L
on 29-01-2024 16:48
Thank you Edd11.
Thanks for those details.
I have taken a look at this and arranged for a replacement hub to be sent out.
This can take around 3-5 days to be delivered by Yodel.
Tracking details will be emailed to you in the next 24 hours.
If you don't receive any please let me know and I can check the account again.
Once the new hub arrives its just a case of plugging it in, following the instructions included.
We do need the old hub back so just pop it in packaging and return to the nearest collect+ outlet.
Can you please let us know how things are after activation.
Gareth_L
on 29-01-2024 17:52
Thank you so much, Gareth_L
It's good to know that people can still be trusted to take responsibility and do a good job. I'm Deaf and do not have or want a mobile phone so trying to get through to any Virgin product is impossible to get through to without a phone this is very disappointing. Virgin thinks it's great to offer Relay UK to the disabled but that only works if you have a phone number.
I will let you know how it goes.
Kind regards.
Edd
on 04-06-2024 13:38
Hello Gareth
I have the same issue, and I am not able to send any emails. I am looking for solutions,
Many thanks
on 05-06-2024 13:57
Thanks for reaching out to us @solarpower03, and I'm sorry to hear that you're effected by this issue also.
Can you please confirm if you have accessed the inbox via an alternative connection, and therefore bypassing the IP address you have been issued from Virgin Media?
Thanks,
David_Bn
on 08-06-2024 16:03
Please stop your agents replacing hubs to give users new IP addresses. This is bad practice for the following reasons.
Before anyone criticises my post - I run a mail server of my own - I know how blacklists work. Usually the only people who need to worry about an IP being blacklisted is people are mail server administrators - NOT people who are sending mail through an email provider.
That said, I have in the past worked with users to identify devices on their networks that are sending mail directly to mail exchangers - and therefore triggering the CSS entry.
These devices do not have to be PC's -we have seen Amazon Firesticks - with third party software added as spam sources. As well as users of the free version of Hola VPN (including myself - A situation I dealt with at the time).
Finally to clarify one of of the Blacklists mentioned in the OP
I did post a method of looking for devices on a network that are sending spam.
I know a number of users have used this. It seems daunting but it does work if you just follow the instructions, but it does require a Windows 10 or 11 laptop with a fairly modern wireless card that can be used as a wifi hotspot at the same time as connecting to a wireless router.
Tim
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