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Memorable word

Kim25
Joining in

on ‎13-06-2024 10:05

Hi,

I need to know my memorable word, I don’t even remember setting one up. I need to talk to an agent asap

thanks

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japitts
Very Insightful Person
Very Insightful Person

on ‎13-06-2024 10:33

CS agents have other means of verifying your identity if you callback, asking questions about your package & payment methods.

If all else fails they can send a password reminder by post to your home address. Otherwise if you explain your query on this forum, VM staff may be able to assist.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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用心棒
Very Insightful Person
Very Insightful Person

on ‎13-06-2024 13:51

@Kim25 wrote:

⋮
I need to know my memorable word, I don’t even remember setting one up. I need to talk to an agent asap
⋮

To reset memorable word signing into Login to My Virgin Media | Virgin Media using account holder's authentication credentials and selecting Account settings > Account details > Edit, as highlighted below:

2024-06-13.jpeg

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