Showing results for 
Search instead for 
Did you mean: 

Managing essential internet options

Joining in


Ive been trying to manage my essential security options for a while now but the website just doesn't work. I've tried going through account settings and the option isn't there. In the end I found it in the help section I go to broadband>security>essential security>manage essential security. When you do this it just sends you back to the homepage. I also tried going through the service status option and it does exactly the same - takes you back to the homepage. Can someone help with this, it seems like there are so many broken links on this website which is shocking to see for a company like virgin...


Forum Team
Forum Team

Hi there @Mystro_09 

Thank you so much for your post and welcome back to the community forums, it's great to have you here. 

I am so sorry that you have faced this issue with your service and thank you again for posting. 

I'd be happy to take a closer look into this with you via a private message. I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.