Just want to check it’s not a scam

[teresa-white76]

Hello, You recently made an online application for Virgin Media services. To complete your order please give me a call. kerry on [MOD EDIT PERSONAL INFORMATION REMOVED]
I just want to check this isn’t a scam ? 
it’s only how the call ended that makes me feel uneasy as she said not to talk to anyone else as it would interfere with the installation 

tried ringing on phone and no one knows and then got cut off 

[MOD EDIT: Personal and private information has been removed from this post. Please do not post personal or private information in your public posts. Please review the Forum Guidelines]

[Steven_L]

Hello teresa-white76,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you're having with your Virgin Media services installation.

I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L