on 23-01-2024 20:31
So I got a text message on Thursday saying I could view my pre-contract docs at https://ebill2.virginmedia.com/eecc followed by a load of random numbers/letters. Then another text saying Yodel will send a message when my order is out for delivery. Now finally another email tonight saying my order will be delivered tomorrow.
The thing is I haven’t ordered anything. I’ve logged in online and theres nothing showing in my account so whats this all about? I’ve been with virgin for 20 plus years.
on 25-01-2024 08:55
Hi @deltaforce316 thanks for your post although we're sorry to hear of the concerns you've raised here.
We'd like to take a look into this for you, so please expect a PM from me to arrive shortly and respond directly when you can!
Many thanks