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Is this a scam?

Caz53
Joining in

on ‎30-10-2024 09:23

Hi, received an email titled “fix the issue now please “ apparently from VirginmediaSupport. That then says -

Important Security Notification

We have detected an unusual login attempt to your account from a new device or location. If you did not initiate this login, your account may be at risk.

Please secure your account immediately. We recommend using reliable antivirus software to protect your device from potential threats.

Is this genuine ? 

 

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Tudor
Very Insightful Person
Very Insightful Person

on ‎30-10-2024 10:41

I would you it’s a scam, by the text saying about anti-virus software. VM broadband accounts do not use a logon. It could possibly be referring to an email account.


Tudor
There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal c1a2a285948293859940d9a49385a2
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Matthew_ML
Forum Team
Forum Team

on ‎31-10-2024 11:23

Hey Caz53, thank you for reaching out and I am sorry you have got this email

Can you just confirm the full email which sent this please? 

Matt - Forum Team


New around here?

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Caz53
Joining in
In response to Matthew_ML

on ‎02-11-2024 17:46

The email address it came from said VirginmediaSupport .. but actually RVj1HPF5tGhktM4@edumoov.com

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newapollo
Very Insightful Person
Very Insightful Person
In response to Caz53

on ‎02-11-2024 18:36

Hi Caz53 

@he email address you posted ending in @edumooc.com isn't a VM email domain address, so it's not a genuine communication from Virgin Media..

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Sabrina_B
Forum Team
Forum Team
In response to Caz53

on ‎04-11-2024 08:46

Thanks for the update on the email address. The surface email address may say VirginmediaSupport, just that alone suggests it is not legitimate if you have copied its exact appearance of how it is written, and the actual address under it is NOT Virgin Media but that of an educational board. 

Please remove and report this email address, you can find more details regarding scam emails and such here 👉 Security.

Hope this helps. 
 

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