Help delete ntlworld email account

[Grimpelstiltski]

Hi.Please help me to delete an old ntlworld email account. I am no longer a VM account holder as I moved house, and expected the ntlworld address to stop working after 90 days, but it still keeps going 30 months later. There is a lot of spam and other unpleasant scam attempts follow the hack a few years ago. Thanks.

[Steven_L · Accepted solution]

Hey Grimpelstiltski,

Welcome to the community and thanks for taking the time to post here on the forums.I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L

[astubbs57]

Same help please as my account has been hacked.

[Steven_L]

Hey astubbs57,

I have responded to you on another thread, to have this looked into further, please have a look at your other post and we can get started and getting your email address deleted. 

Kind Regards,

Steven_L

[Cuboid]

Hi Steven_L I have the exact same problem.  I moved house 2 years ago and my account was hacked this week. I'm very concerned so any help would be amazing.

Thank you Cuboid

[David_Bn]

Thanks for reaching out to us @Cuboid, and I'm sorry to hear of this matter.

I see that this is a duplicate post and you have been contacted by one of my colleagues on this matter.

Please work with them in getting this resolved and do then feel free to keep us updated with your progress.

Thanks

David_Bn

[rlk]

I am also having this issue and want to get an old email address deleted

[Akua_A]

Hi @rlk 

We have sent you a message on another thread. Please reply when you can.

Thanks,

[hmc35]

Hello

I am also wanting to delete an old ntl email address that is generating spam

HMC

[Kath_P]

Hi HMC, 

Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

We're sorry to hear you're having issues with spam being received form an old address. This is something we can certainly you with but in order to do that I will need to confirm some information with you to pass security. 

I have sent you a direct message to allow us to do this with you in a private space. If you are using a PC/Laptop then you can just click on the little ✉ at the top right-hand side of the page to access your inbox. If you are on a mobile/tablet device then instead click on the little circle icon in the top right then select 'Messages'. 😊

Thanks,