Child safe not working

[Ashywashy]

Child safe is not working even though it is turned on adult sites can still be accessed. Please help !

[Adduxi · Accepted solution]

Are you using Private Relay on the iOS device by any chance ?

[Ashywashy]

Hi

yes my browser is set to ‘private’

[Ashywashy]

Browsing in private mode should not affect child safe

[John_GS]

Hi @Ashywashy 

Thanks for coming back to the thread. This should have been resolved as of yesterday afternoon. 

Kindly let us know if you're still experiencing issues.

[John129]

I just had this too. I use an eero mesh router with the virgin broadband . Childcare had been working but it just stopped. However I found that - like most things with IT - turning the router and broadband off at the socket for a minute reset the settings correctly and it is now working 

[Adduxi]

If you are using your own Router and the VM Hub in modem mode, you should really change your DNS settings.  Both Cloudflare and OpenDNS have public facing DNS servers for Adult and Malware filtering, and I would suggest they are more reliable than VM? 

[Ashywashy]

Thanks but we are using VMs router.

dont think a customer should have to faff about like this to get parental controls to work. 

when we were with Sky we never had any of these issues !

[John_GS]

Hi @Ashywashy 

Thanks for coming back to the thread. The Childsafe issue was resolved on the 16th May.

Are you still having issues?

Best wishes.

[Ashywashy]

Hi

Yes still having issues using Safari in private mode in iOS. Adult content is not blocked.

Works ok in normal browsing mode but we’ve been told regardless of mode, if parental locks are set, all adult content should be blocked.

[legacy1]

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@Ashywashy wrote:

Hi

Yes still having issues using Safari in private mode in iOS. Adult content is not blocked.

Works ok in normal browsing mode but we’ve been told regardless of mode, if parental locks are set, all adult content should be blocked.

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Adult content can not be blocked in private mode