Cant turn on parental controls

[AW2606]

Hi VM,

I can’t turn on parental controls (I am getting the can’t save changes error). Tried logging in the web as well as using the app. Can someone DM me please.

[Carley_S]

Hi @AW2606 

Welcome to the community forums

Sorry to hear you're having issues changing your parental controls through your online account. 

We can see on the systems at our side that you've already spoken with the team regarding this since posting, Please let us know if you are having any further issues or have any questions at all. We'll be here to help on the community forums if needed :). 

[AW2606]

Thank you Carley, still no luck (something was re-set but it still doesn’t work). Would be grateful if you could look into this for me 

[Vikki_M]

Hi AW2606

I'm sorry to hear this still isn't resolved :(.

I'll send you a private message now so I can help.

Please look out for the envelope in the top right of the page and pop back to me when you can.