Can't turn off parental controls

[GB141]

Hi Reece, I have the same issue with my service. Could I get some help with it, please?

Thanks

[MOD EDIT: Post split to create own thread]

[Ilyas_Y]

Hey @GB141 Thanks for reaching out to us and a warm welcome to the Virgin Media Community forums. 👋🏼

I'm sorry to hear about the issues with the parental controls you are experiencing.
I will assist you on this and get you the support needed.

I will send a private message.

Kind regards,
Ilyas.

[Ilyas_Y]

Thanks for speaking with us today @GB141 on the VM forums. 👋🏼

I'm glad I have been able to assist and make the changes as needed.
As advised - reboot the hub so that the changes go through.

Let us know of any other queries you may have and we'll assist accordingly.

Kind regards,
Ilyas.