Call from 020*******

[kmb31]

Call today from 02*********** offering a new package. I’m a bit sceptic as to this being genuine. Call handler was able to send me a copy of my bill! Again not convinced it’s genuine! Could anyone offer any advice on this! 

[MOD EDIT: Number removed]

[Nathan_B · Accepted solution]

Hi there @kmb31 👋 Welcome to our forum and thanks for your post 😊

As @PlantPot17 has suggested, if the team have sent you the contract details it does sound genuine. However, for your own peace of mind I'm happy to check your account to double check that this call was from the team.

I'll pop you a PM to confirm your details so this can be done.

Regards

Nathan

[kmb31]

Thanks. That would be helpful 

[kmb31]

Sent me a copy of latest bill, on cross checking it came from an email address slightly different from emails received from virgin in the past. Also no virgin media logo and blurb you’d usually get at the end of an email from them. 
Didn’t accept offer. Number I was called from when you call it back does not mention you have called virgin media, only that you will be transferred to a call handler.

I am coming up to end of contract. Was offered a contract that is on their website.

I was asked for my password which I didn’t give.

[Nathan_B]

Thanks for chatting with me via PM @kmb31 😊 I'm glad I've been able to put your mind at rest with this.

If you need anything else, please feel free to reach out. We're always happy to help.

Regards

Nathan

[kmb31]

Virgin media confirmed this was a genuine call