the black cable outside the house is cut

[Jun]

Hi, 

Our WiFi stopped working this afternoon. And I found there is a cut of the blackcable outside, which is out the soil on the ground. I wonder can you help to send a technician to come to fix this as soon as possible? Thank you.

Regards

Junxiao

[Tudor]

The primary place to report faults or for service requests is Customer Services on 0345 454 1111/150 if you have a VM landline or wait two or three days for a VM staff member to get to your post.

[goslow]

It usually takes a few days for VM forum staff to get to topics but they don't normally reply here in 'Tech Chatter'. You will probably find it quicker to phone it in to VM and report you have a 'total loss of service'. You might want to omit the bit about the cable being cut as this seems to confuse the people on the phones as to what to do when described in topics on here.

[Martin_N]

Hi Jun, 

Thank you for your post. We're sorry to hear about the cut on the cable.

We can certainly take a look into this. I will private message you now to confirm your details. 

^Martin