pit of hell

[chipster1]

So i had intermittent speeds and called an engineer to have a look - 

which he did and replace the internal connections and i said its still wavering at about 80mbs and im paying for 500g b.

So he booked a re-pull on the same day Dec 6th.  Two people turned up almost immediately with a spade and i said hello left them to it.

about 4 pm i went outside nobody there - no internet no broadband.

i have lost count like many people the number of calls and texts and emails saying someone will be out to fix it.

i have been lied to by customer service and its still a problem

i started a BQM so i can have proof its being monitored.

i have brand new cables at my house and the engineer lifted each inspection pit back top the FTTC until we found about 100 metres of brand new cable coiled up and live going no where..

apparently there may be a blockage so they cant go any further.

Enter Kelly or not as the case may be.

Today the 14th day without service they turned up and said oh we cant do it because there is a car in the way.  I said ill knock on the door see if it belongs to them and they can move it.

Nope they said they have another job to go to and the permit runs out tomorrow and drove away.

what kind of service is this??

how long have they had the permit? dont they bother knocking?

alas im at my wits end and assume im going to be without service till at least the new year.

im in a black spot so tethering is futile.

Just fed up of being lied to and lazy work practices

[jpeg1]

Your local Council's Highways Department will be able to tell you the permit dates, but not until the new year. 

[Client62]

Severe cable connection issues are visible on the Downstream / Upstream tabs of the VM Hub.

Are there obvious problems being shown ?

[chipster1]

you must have misunderstood my message, they cut the cable and now its sitting in an inspection pit going no where 

[chipster1]

aye, judging by other peoples issues this is going to be like pulling teeth

worst of all Xmas with no internet and TV

hunting round for old dvd's

[Robert_P]

Hello chipsters1

Sorry to hear of the issues with the repair and getting the external work completed, we understand the frustration this causing.

We can see you have called and spoken to the team since posting, were they able to offer an update or resolution?

Let us know.

[chipster1]

no they didnt - still no service - 19 days and counting - still requires a re-pull and i can see the 60 metres or so of cable still coiled up in the inspection pit - last appointment was for yesterday guess what nobody came.

I think the permit ran out to do any digging 

no customer service what so ever left hand doesnt know what the right hand is doing.

I have BT broadband booked for install on the 15th Jan

all this totting up on compensation

14 text messages on different days

plus the chat messages ive saved lord knows how many the wife has.

[chipster1]

Forgot to mention you can check this reference C-101224915

[Ayisha_B]

I'll pop you a PM 📩 now so we can assist further.

Thanks

[chipster1]

28 days later in my case

still no broadband or tv services

Virgin media your rubbish - 

at this rate BT will install a new service on the 15th  before you fix the one you broke

anyone have experience of this and how easy is it to get out of the contract because of delays in a total loss?