move into house with virgin already

[Katebrunskill]

Hi - we've just moved into a student flat and there is already a hitron wifi box here. It works but we have no way of logging into the account its linked with ( presumably the last tenants) + would like to upgrade its speed etc. I can't really contact anyone to discuss this problem as its not linked to my account?

[jb66]

Hitrons are for business accounts, you would need to speak to the account holder to make changes, perhaps it's your landlord