longer coax cable for broadband

[garygrey]

hello,

I saw we can order a longer coax cable for broadband, but I have no clue how to do that?if is it free of charge? I need 6-7 m

[nodrogd]

The longest pre-made run you can get is 3 metres. Changing the infrastructure in your home affects your signal levels, & hence the performance of your services. Therefore any change of more than 3 metres is a tech visit job. The technician will make up the desired length of VM specialist triple screened cable, & then check & adjust as necessary at the street cabinet.

The cost to do this is a standard £25.

[garygrey]

thank you for your wonderful help!

, but still it need to be done and adjusted, so I can't buy by my self longer one?

and still- if I want to decide, how to contact/ order that technical guy for appointment?

[nodrogd]

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@garygrey wrote:

thank you for your wonderful help!

, but still it need to be done and adjusted, so I can't buy by my self longer one?

and still- if I want to decide, how to contact/ order that technical guy for appointment?

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You cannot obtain Virgin’s specialist cable. It is specifically made for them to the correct standard for cable services. Do not use coax designed for anything else, & don’t trust sellers on eBay & the like as the cable they sell is not approved for use on the network. If you make alterations yourself & interference to the network results you could be liable for causing disruption to your neighbours connections.

It costs £25 to get a technician out to make up the required cable & adjust the levels. As you cannot get the correct cable & have no signal test equipment or access to the street cabinet I would not advise you to make any alterations yourself. Ring the Virgin faults line & ask for a non-fault call-out, or the Forum Team here can book a technician, if you don’t mind waiting a few days for a response.