QuickStart, set up and connections
Installing and configuring your kit
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Forum Posts

How to reschedule an appointment

I would like to move / postpone my fibre install appointment date please.The original order email appears to suggest it can be amended by logging into my account, however according to other posts its not possible to access your account until your ser...

Jackroo by Joining in
  • 3 replies
  • 0 kudos

Broadband and landline

Hi all,I moved home on 31/3/23 and was promised services live in 24 hrs. Phoned a few times ( not able to receive or make landline calls and very poor WiFi even in router room....evidence on screenshots)  and engineer came on 11/4 and since then no i...

feescb by Joining in
  • 3 replies
  • 0 kudos

Resolved! Will I be able to use QuickStart?

Hi,I have a QuickStart pack coming on Friday and I'm yet to get into the property to be able to check the connection.I see this box on the far left of the inside front wall. (apologies for the blurry estate agent photo!) that looks like the right con...

Screenshot 2023-05-13 at 23.31.40.png
l3rett by Joining in
  • 4 replies
  • 0 kudos

Constant dropouts and T3 time outs

Since the big outage last week I, like many others, am now experiencing constant dropouts that last anything from 30 seconds to 5 minutes. This happens pretty much every single hour, at least. Sometime multiple times an hour.This is just today, for e...

Screenshot 2023-04-16 at 11.21.34.png
chrisbm by On our wavelength
  • 48 replies
  • 0 kudos

Resolved! What counts as a "total loss of service"?

https://www.virginmedia.com/help/billing-and-payments/automatic-compensation My internet has been up and down over the last 10 days, until an engineer has seemingly fixed it yesterday.The phrase "total loss of service" implies everything has been dow...

robatwork by On our wavelength
  • 4 replies
  • 0 kudos