I would like to move / postpone my fibre install appointment date please.The original order email appears to suggest it can be amended by logging into my account, however according to other posts its not possible to access your account until your ser...
After joining Virgin I had the same issue for one month. Hub 3 have serious performance issues and is six year old router ( but still given to the new customers). My solution was to get a new WiFi router and switch Hub 3 to modem mode. No issues so f...
So I'm a new customer and my router was due to arrive on Wednesday and I arranged to collect it from a Yodel depot, but when I went there they couldn't find it and said they'd get back to me yesterday. They did, and told me they'd lost it and to orde...
Hi all,I moved home on 31/3/23 and was promised services live in 24 hrs. Phoned a few times ( not able to receive or make landline calls and very poor WiFi even in router room....evidence on screenshots) and engineer came on 11/4 and since then no i...
The grey box where tv cables enter my house is falling apart, exposing all the cables. How do I get it fixed?
Hi,I have a QuickStart pack coming on Friday and I'm yet to get into the property to be able to check the connection.I see this box on the far left of the inside front wall. (apologies for the blurry estate agent photo!) that looks like the right con...
I need a new outside box replacement it blew away in the wind hope to get it fixed ASAP thanks.
Since having a HUB 5 modem fitted last week I can not get anything to work from my TP-Link 16 port gigabit Ethernet switch (10/100/1000 Mbps).Is there a fix for this in the modem configuration to get this up and running again?
Since the big outage last week I, like many others, am now experiencing constant dropouts that last anything from 30 seconds to 5 minutes. This happens pretty much every single hour, at least. Sometime multiple times an hour.This is just today, for e...
https://www.virginmedia.com/help/billing-and-payments/automatic-compensation My internet has been up and down over the last 10 days, until an engineer has seemingly fixed it yesterday.The phrase "total loss of service" implies everything has been dow...
