Wrong AC adapter sent for HUB 3

[Rsayyed]

I am new to VM and just received my broadband device.

Unfortunately the adapter is not fitting the hub power socket so I cannot start.

I called the helpline but it asked me to pay my bill first, or which a direct debit has already been set up.

How do I get in touch with the technical team?

[Rsayyed]

Both socket and connector have a pin so won't fit

 

[Steven_L]

Hey Rsayyed,

Welcome to the community and thanks for taking the time to post here on the forums. I’m sorry to hear that you have been sent the wrong power cable to be able to power up your router. I would be happy to take a further look into this for you but first I would need to confirm a few details via private message, please look out for my message and we can get started.
Kind Regards,
Steven_L