Wall Damaged to property when Virgin Installed Broadband

[JB9915]

Our external wall was damaged by Virgin Media Engineers, the property is a commercial site and a Tenant had Virgin Media install a New Broadband connection, since then i have tried to contact Virgin Media, but not had any joy

[jpeg1]

Your tenant may have a Virgin Business account. That's a separate operation with its own contact numbers. 

[Zach_R]

Hi @JB9915,

Thank you for your post and welcome to our community forums. We're here to help.

I'm sorry to hear that you're unhappy with a recent install for a tenant and that you believe this has caused some damage. Please respond to the private message that I'll be sending to you shortly so we can take some further details and investigate.

Thanks,
 

[legacy1]

So did the VM van went into the wall?

[Cardiffman282]

Hmmm that green moss - like growth on the inside of the cracked stone on top of the wall suggests that this is not new. 

[jpeg1]

Wow. The pictures weren't cleared when I first answered. 

I suspect there was already a crack down the wall, and the vibration of the hammer drill opened it up.