on 28-04-2024 12:09
I recently left virgin media and had a final bill to pay of £38. I used the online quick pay method in order to make the payment.
Couple of months later I get a mail saying it’s still due and it’s now gone to debt collectors - which is ridiculous.
I have the screenshot of me making the payment - reached out to virgin media and they were no help…
Not sure what I can do anymore I wasted enough time chasing this stupid thing, anyone been in a similar situation?
Thanks.
on 30-04-2024 18:27
Hi @sarrpatta
Thanks for posting and welcome to the community.
Sorry to hear you have a missing payment dispute.
I'll send you a PM now to investigate this.
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill