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Virgin media did not recognise my payment

Joining in

I recently left virgin media and had a final bill to pay of £38. I used the online quick pay method in order to make the payment.

Couple of months later I get a mail saying it’s still due and it’s now gone to debt collectors - which is ridiculous.

I have the screenshot of me making the payment - reached out to virgin media and they were no help…

Not sure what I can do anymore I wasted enough time chasing this stupid thing, anyone been in a similar situation?



Forum Team
Forum Team

Hi @sarrpatta 

Thanks for posting and welcome to the community.

Sorry to hear you have a missing payment dispute.

I'll send you a PM now to investigate this.

Forum Team

Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill