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Virgin home install not delivered

Joining in

Good afternoon I wonder if someone could help here. I ordered a self install virgin media broadband service to be delivered today 12/04/2024 and have waited in all day..I have my pre contract documents but still have yet to receive my contract and details containing. I cannot sign in as I don't have an account. This is very frustrating to say the least 


Up to speed

A VM Staff member should be able to assist you, it could take a couple of days or sooner for them to reply.

Very Insightful Person
Very Insightful Person

Hi @ItzYaBoi 

Rather than waiting for a staff member to pick this up you could try calling the pre-installs team on 0800 052 1734

They are open  8:00am to 9:00pm  Monday to Friday, and 8:00am to 6:00pm Saturday and Sunday

I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Forum Team
Forum Team

Hey ItzYaBoi, thank you for reaching out and a warm welcome to the community I am sorry to hear this.

Let me send you a DM to find out what has happened. 

Matt - Forum Team

New around here?