4 weeks ago
I was due to have 360 box installed today but apprentice engineer refused to cable from downstairs to my living room upstairs. I booked the engineer appointment because I needed cabling. Surely people have 360 boxes installed upstairs in bedrooms.
Decided to swap to the virgin stream instead, which is much more expensive and has much less functionality.
I should of known that virgin are now trying to charge me £95.00 connection fee, especially when agreeing with agent it would be wavered with any activation fees too.
Been on phone for nearly 2 hours today speaking with Virgin. It's the worst service provider in UK.
I've logged a complaint with them too.
I'm just ready disappointed. I was expecting to be watching my new TV service this evening.
3 weeks ago
Similiar situation where they couldn't run the cable for the TV and I switched to a Stream Box - only I lost the bundle discount for switching to it, and now my monthly bill has literally doubled (that's despite two seperate Customer relations reps promising to discount it back).
It took 9+ calls over two weeks just to get the Stream box sent out. I had one customer service rep just hang up, and another try to blame Yodel for it.
I still haven't had the billing sorted, despite open complaints. I really had no idea they were this bad to deal with.
3 weeks ago
Hey Stmitchell6352, thank you for reaching out and a warm welcome to the community I am sorry to hear this.
Sometimes if they wire was running all around the house this could of been a trip hazard and not very practical.
What was the reason they wouldn't install this for?
Are you having any issues with you're stream box?
Matt - Forum Team
New around here?